This website (this “Site”) is owned and operated by United Arrows Ltd., 28-1, Jingu-mae 3-chome, Shibuya-ku, Tokyo, Japan (“we” or “us”).
These TERMS AND CONDITIONS OF SALE (these “Terms and Conditions”) shall be applied to your use of this Site, and any and all purchase orders that you place on this Site. Please read these Terms and Conditions carefully before placing a purchase order on this Site, and only use this Site if you agree hereto.
Changes to these Terms and Conditions
These Terms and Conditions may be amended from time to time; however, any changes made hereto will not affect orders you have already placed. Each time you use this Site, you are required to read these Terms and Conditions carefully and ensure that you understand the terms and conditions in effect at that time.
Minors
This Site is intended for a general audience. If a minor is to use This Site and provides personal data, the minor must do so with the consent of his/her guardian. If you are a minor, you represent and warrant that you are using the Service with the consent of your guardian.
Membership Registration
On this website, registration is completed when the applicant agrees to these terms, applies for registration using the method specified by us, and we approve the application.
For each processing purpose you have given us your consent, you have the right to withdraw your consent at any time. If you do so, we will stop the processing of your personal data for that specific purpose and membership will be lost once the procedures specified by us are completed.
Prices
The prices displayed on this website are for the product itself and do not include shipping costs. Taxes, duties, and other fees may be imposed depending on the country of the specified reshipment destination, and the displayed prices may vary accordingly.
Therefore, please confirm the final transaction price, including the product price, shipping costs, taxes, duties, and other fees, on the [Check out page] before placing your order.
Shipment to countries outside of Japan may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
Placing a Purchase Order on this Site
When you place an order on this Site, you will receive an e-mail confirming your order details. It can take within 10 business days to process an order for international shipping. Please note that this e-mail does not mean that your order has been accepted, and we reserve the option to decline any order placed by you for any reason, including, without limitation, the following:
- If you are or have been in breach of these Terms and Conditions;
- If there is any missing or false information in the data you provide to us;
- If we deem that you are placing an order for the purpose of resale or any other inappropriate purposes;
- If we deem that you are a member of any anti-social forces (organized crime groups, mafia, yakuza, any organization acting against the social order, or any other similar organizations; “Anti-Social Forces”), or are in cooperation with or the maintenance, operation or management of any Anti-Social Forces; or
- If there are any other reasons under which we deem it inappropriate for you to use this Site.
Inventory Status
All items are subject to inventory availability. If the item you ordered is out of stock, we will notify you as soon as possible after confirming the inventory status.
Order Acceptance
We will send you an e-mail when we confirm the completed payment for the items. Your order will be accepted and the contract between you and us regarding the ordered product will be executed when we send such an e-mail to your designated email address.
If your payment is not completed within 7 days after you make your order, including, without limitation, if your payment method is declined for your order, the order will be canceled. If you still wish to purchase the item, you will need to place another order with a valid payment method.
Payment
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
Returns
You have up to 30 days from the delivery date (as confirmed by the carrier’s tracking records) to return items that are not marked as 'SALE' or 'OUTLET'.
Items marked as “SALE” or “OUTLET” at the time of purchase are final sale and are not eligible for return or refund.
Items must be shipped back to us within 30 days of the delivery date (as confirmed by the carrier’s tracking records).
Eligibility for Returns
All items must be in original, unused, unworn, unwashed, undamaged and have their all original tags attached.
All items must be returned with the original packing slip.
When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).
Returned items must be sent back in the same condition as received, including all product-related original contents such as shoe boxes, internal packaging, gift wrapping, protective stuffing placed inside the product packaging, and paper materials, where applicable.
If an item shows excessive signs of wear, clear or obvious signs of use, or severe wrinkling beyond reasonable fitting, we reserve the right to refuse the return or deny a refund.
If a return is made in a condition that does not meet our refund eligibility criteria, or if a return is received after the applicable return period has expired, the item may be returned to the customer at the customer’s expense, or otherwise handled in accordance with our reasonable determination including disposal, or partial refund.
For hygiene reasons, undergarments, pierced jewelry, hosiery, and socks cannot be returned or refunded unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.
Product tags show Japan domestic retail prices and may differ from the actual purchase price on this Site. Price differences arising from international pricing factors do not constitute a valid reason for return and will be treated as customer-initiated returns.
Return Shipping Costs
For customer-initiated returns, return shipping costs are the responsibility of the customer. Prepaid return shipping labels will not be provided unless the item is defective or was incorrectly shipped. Original shipping fees are non-refundable.
Repeated returns
We offer a flexible returns policy to ensure you receive an unrivaled shopping experience.
However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion.
If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.
Items Purchased At Other Locations
All purchases made through online stores, marketplaces, or any other websites not operated by us are not eligible for return or refund under this Policy.
Shipping Errors & Defective Product
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item due to our error, we will, at our discretion and as reasonably necessary, determine whether a refund or a replacement will be provided after the item is returned and inspected.
We will provide a prepaid return shipping label for such returns.
To obtain your return label and arrange return shipping, please contact us at here.
Cancellation
Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping.
If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.
Should the order ship, you will receive an email containing tracking information.
Once an order has shipped, it will be subject to the Returns section of this policy.
Refunds
Approved returns will be refunded to the original payment method within 7 business days after inspection.
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take up to 21 business days for the funds to credit back to your original payment method as the following steps are required:
- Shipping time to arrive back to our warehouse
- Processing and inspection for refund approval
- Authorization to finance department to issue refund
- It can take up to 7 business days for the funds to credit back to your payment method once our finance department processes the refund.
Refunds are issued for the item price only.
Original shipping fees, customs fees, import duties, taxes paid by the customer, and any return or re-shipping costs are non-refundable.
If an order is returned due to the customer’s failure to collect the shipment, refusal of delivery, or incomplete customs procedures attributable to the customer, the refund amount will be the item price less all incurred shipping costs, which will be deducted from the refund.
Limitation of Liability
Our liability for loss incurred by you due to our breach of these Terms and Conditions is limited to the purchase price of the products you purchased, unless such breach results from our willful misconduct or gross negligence.
Limitations on the Items
Please note that the items on this Site may not be optimized for sale in your country. Any manufacturer warranty may not be valid, manufacturer service options may not be available, product manuals, instructions and safety warnings may not be in destination country languages, the items (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements, and the items may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are solely responsible for assuring that the items can be lawfully imported to the destination country. When ordering from this Site, the recipient is the importer of record and must comply with all applicable laws and regulations (including the laws and regulations of the destination country). You are solely responsible for assuring that an export permit is not required under the Foreign Exchange and Foreign Trade Control Law in Japan.
Information to be Provided
Please make sure that all information you provide on this Site is true and accurate, and that you have the legal capacity and authority to purchase items and use services on this Site.
By agreeing to these Terms and Conditions, you authorize us to use, store, or process personal information solely for the purpose of providing services to you on this Site.
Please refer to the following privacy policy for details on how we handle personal information.
Security
To prevent the leakage and unauthorized use of our customers’ personal information, we strive to operate a secure Site. We will implement appropriate measures to protect the security of your orders and payment information, and to prevent any third parties from engaging in any unauthorized access of the information you provide to us.
Prohibited Conduct
You are prohibited from engaging in the following conduct on this Site, and in the event that you are found to have engaged in such conduct, we shall be entitled to terminate, cancel or suspend our service to you, as well as any existing contract with you:
- Any conduct which violates or encourages the violation of any applicable laws or regulations;
- Any fraud or extortion against us or any third party;
- Any conduct which is against public policy;
- Any conduct which infringes upon any rights, including any intellectual rights, portrait rights, privacy rights or any other rights or interests of us or any third party;
- Any conduct which overloads the system of this Site or the related network;
- Any unauthorized access to any computer system connected to this Site;
- Use of the membership account of any third party or any other act of impersonation;
- Any conduct which violates these Terms and Conditions;
- Placing orders for the purpose of reselling the ordered product to any third party; or
- Any other conduct we deem to be inappropriate.
Limitation of Liability
Although we will do our best to improve our systems so that you can use this Site comfortably, we shall not be liable for any damage caused by technical issues with communication lines or the computer systems managing this Site.
Rights
All rights and interests in and to this Site (including copyrights and licenses), belong to us. It is strictly prohibited to use any part of this Site for any reason (including, without limitation, by copying its contents), without our prior written permission.
Accuracy of Content
Although we strive to ensure that the product descriptions and specifications on this Site are accurate at all times, since the color of the product on your screen is dependent on your system, we do not take any responsibility for any changes in color variations caused by your browser software or other computer system. Please understand before placing orders that the product description regarding the colors of the items on this Site may differ from the actual items.To the extent permitted by applicable law, we make no warranty, express or implied, as to the accuracy of the information contained in the materials on this Site, and we shall not be liable for any loss or damage arising from the information contained in the materials on this Site.
Suspension
Please note that we may suspend this Site, in whole or in part, or cease its operation from time to time, without any prior notice to you, for the following reasons. In no event we will be liable for any damage incurred by you due to such suspension or cessation of this Site.
- Maintenance or repair services of this Site;
- Concentrated access or any other system overload;
- Security breach events;
- Outage of telecommunication services;
- Earthquakes, volcanic eruptions, floods, tsunamis or any other Acts of God or force majeure events;
- Inability to operate this Site due to fire, power outage or any other unforeseen accidents, or wars, conflicts, coups, riots, labor disputes or any other similar reasons;
- Inability to operate this Site due to any applicable laws and regulations; or
- Any other reasons through which we deem it necessary.to suspend or cease operation of this Site.
Severability
If any part of these Terms and Conditions is found to be unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan, and any and all disputes arising out of or in connection herewith shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.
Entire Agreement
With respect to the subject matter of any contract with you, we rely on these Terms and Conditions and any other documents specifically mentioned herein (including the acceptance e-mail described above), which supersede all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.
Contact Information
If you want to contact us, please contact us at here