This website (this “Site”) is owned and operated by United Arrows Ltd., 28-1, Jingu-mae 3-chome, Shibuya-ku, Tokyo, Japan (“we” or “us”).
Please read these policy carefully before placing a purchase order on this Site, and only use this Site if you agree hereto.
Returns
We therefore recommend that you regularly check and read this returns and refunds policy.
You have up to 30 days from the delivery date to return that are not marked 'SALE' and 'OULET` for a full refund to the original payment method for the order.
All items must be unused, unworn, unwashed, undamaged and have their original tags attached. All items must be returned with the original packing slip. When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).
For hygiene reasons, undergarments, and pierced jewelry, hosiery or socks cannot be returned or refunded unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.
Repeated returns
We offer a flexible returns policy to ensure you receive an unrivaled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.
Items Purchased At Other Locations
All purchases made at other online stores, marketplace or any other site selling United Arrows merchandise are not eligible for a return or refund.
Shipping Errors & Defective Product
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. United Arrows will provide a prepaid shipping label to facilitate returns To receive your shipping label and arrange to replace your product, please contact our Customer Service at Contact Us.
Cancellation
Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping.
If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.
Should the order ship, you will receive an email containing tracking information
Refunds
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
- Shipping time to arrive back to our warehouse
- Processing and inspection for refund approval
- Authorization to finance department to issue refund
- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
*Please note: Any customs fees, import duties, taxes paid by the customer are to the local customs office and as such are not included in the refund.
Contact Information
If you want to contact us, please contact us at here