[HIELLO] THE SWIMMER 숄더백

Silver Week Shipping Information

Please be aware that orders placed between September 16th and 23rd may be subject to shipping delays due to the Silver Week holidays in Japan.

Delivery schedules may vary depending on the destination country, customs clearance, and local courier operations.

While we will make every effort to process and ship orders as quickly as possible, delays may occur during this period.

For detailed information, please refer to our Silver Week Shipping Page.

Customer Service Information

Customer service response times may be delayed during the Silver Week holidays.

・Delayed Response Period: September 19th – 23rd
・Regular Service Resumes: September 24th

※Please note:
All schedules are based on Japan Standard Time (JST), as our shipping and customer service operations are located in Japan. We sincerely appreciate your understanding during this Japanese national holiday period.

SHIPPING

Orders are typically dispatched from Japan within 5-8 business days after order confirmation.

Estimated delivery times vary depending on:

• Destination country or region
• Selected shipping method

At checkout, you can choose from multiple shipping options. Each option will display an estimated delivery time and cost.

Please note:

• Delivery dates provided at checkout are estimates only.
• Orders shipped via postal services do not have guaranteed delivery dates.
• During peak periods, delivery may take longer than expected.
• Unforeseen circumstances such as extreme weather or customs inspections may cause delays.

You can monitor your shipment status anytime via Track your order.

RETURNS

You have up to 30 days from the delivery date to return that are not marked 'SALE' and 'OULET` for a refund to the original payment method for the order. 

For detailed information on return conditions and refund eligibility, please refer to our Return & Refund Policy.