[ heyep ]Heart Locket Hair PIN /2P

SHIPPING

Golden Week Holiday Notice (Japan)

During this period, our shipping and customer service availability may be limited.
For detailed information, please see our Golden Week Shipping & Customer Service Information page.

Orders are typically dispatched from Japan within 10 business days after order confirmation.

Estimated delivery times vary depending on:

• Destination country or region
• Selected shipping method

At checkout, you can choose from multiple shipping options. Each option will display an estimated delivery time and cost.

Please note:

• Delivery dates provided at checkout are estimates only.
• Orders shipped via postal services do not have guaranteed delivery dates.
• During peak periods, delivery may take longer than expected.
• Unforeseen circumstances such as extreme weather or customs inspections may cause delays.

You can monitor your shipment status anytime via Track your order.

RETURNS

You have up to 30 days from the delivery date to return that are not marked 'SALE' and 'OULET` for a refund to the original payment method for the order. 

For detailed information on return conditions and refund eligibility, please refer to our Return & Refund Policy.